1. Scope
This Privacy Policy explains how Hodgkinson Publishing Ltd processes personal information in connection with ZeroGravityApps.com, product purchases, support requests, emails and related business communications.
Zero Gravity Apps is intended for business, commercial and professional users. This does not remove data-protection rights that apply to individuals whose personal information we process.
2. Information We May Collect
Information you provide
- Name, business name, job or business contact details and email address.
- Billing details, order information, transaction references, licence or product purchased and payment status.
- Support messages, feedback, testimonials, survey responses and other communications.
- Information you submit through checkout, support or contact systems.
Technical information
Depending on how the site and service providers are configured, technical records may include IP address, browser, device type, operating system, referring URL, approximate location, security logs and error data needed to operate, secure and troubleshoot the website.
3. Payments
Payments are handled by third-party payment processors. We do not intentionally store complete payment-card numbers on our own website. We may receive limited payment and billing information such as purchaser name, business details, email address, billing address, transaction identifier, amount, tax information, payment status and payment method type.
4. How We Use Personal Information
- Process purchases and deliver products or access instructions.
- Maintain licence, transaction and business records.
- Provide support and respond to enquiries.
- Prevent fraud, abuse and unauthorised distribution.
- Send service, product, policy or permitted marketing communications.
- Maintain, secure, troubleshoot and improve our websites, products and processes.
- Meet legal, tax, accounting and record-keeping obligations.
5. Lawful Bases
Where UK GDPR, EU GDPR or similar laws apply, we may rely on contract, legitimate interests, legal obligation or consent. Legitimate interests may include operating a B2B software business, preventing fraud, protecting intellectual property, supporting customers, maintaining records and communicating with business contacts.
6. Local Builders, Project Files And Generated Campaigns
Countdown Zero and PopTrigger Zero are designed as local, browser-based builders. Editable project files and generated campaign files are generally created, saved and managed by the user rather than being stored in a Zero Gravity Apps hosted campaign dashboard.
The builders and generated campaigns may use browser storage on the user's or visitor's device for legitimate product functions such as project preferences, evergreen countdown state, popup frequency, dismissal state or visitor-specific campaign logic. The business deploying a generated campaign is responsible for deciding whether notices, consent or other disclosures are required for its particular use.
Do not send confidential client information, passwords, API keys, payment-card data, special-category data or other sensitive information to us unless it is necessary, lawful and appropriate for the support issue.
7. Cookies, Local Storage And Similar Technologies
ZeroGravityApps.com may use strictly necessary cookies, local storage, session storage or similar technologies for security, essential preferences and requested functionality. We do not state that third-party advertising or behavioural tracking cookies are used unless the site is actually configured to use them and this Policy is updated accordingly.
Product builders and generated campaign code may independently use browser storage as described above. That local campaign state is ordinarily controlled by the business that deploys the campaign.
8. Service Providers And International Transfers
We may use third-party providers for website hosting, checkout and payment processing, email delivery, support, security, fraud prevention and technical infrastructure. Those providers may process limited personal information as necessary to provide their services to us.
Information may be processed outside the United Kingdom or European Economic Area. Where required, appropriate contractual or legal safeguards may be used for international transfers.
9. Sharing And Sale Of Personal Information
We may share information with service providers, professional advisers, payment providers, authorities where legally required, or in connection with a legitimate business transaction. We do not sell personal information for money.
10. Retention And Security
We retain personal information only for as long as reasonably necessary for purchases, support, licence records, fraud prevention, disputes, legal obligations, tax and accounting requirements. Financial and tax records may need to be kept for six or seven years depending on the applicable requirement.
We use reasonable technical and organisational safeguards. No website, payment system or internet transmission can be guaranteed completely secure.
11. B2B Marketing Communications
We may send relevant business communications where permitted by law, including to existing customers and business contacts. Where required, we will provide an unsubscribe or opt-out method. Service, transaction and licence communications may still be sent where necessary.
12. Your Data Protection Rights
Depending on your location and the circumstances, you may have rights to access, correct, delete, restrict or object to processing, obtain a copy of information, withdraw consent, or object to direct marketing. We may need to verify identity before responding.
Zero Gravity Apps is not directed at children and we do not knowingly market our B2B products to anyone under 18.
13. Third-Party Links
Our website and materials may link to third-party payment providers, hosting services, platforms or other resources. We are not responsible for their privacy practices, security or policies.
14. Changes To This Policy
We may update this Privacy Policy from time to time. The current version will be posted here with a revised “Last updated” date.
15. Contact
For privacy, data-protection, purchase or support enquiries, use ProductSupportDesk.com.